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Bernard C.
Bernard C. "Jack" Young, Mayor
City Hall, Room 250
100 N. Holliday Street
Baltimore, Maryland 21202
Phone (410) 396-3835
Fax (410) 576-9425

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Baltimore H2O program logo

Frequently Asked Questions (FAQs)

Emergency COVID-19 Water Discount Program 

How will the Emergency COVID-19 Discount program help me with my water bill?

 As part of the COVID-19 emergency response, all water customers will not accrue late fees nor experience water shut-off. In addition, you will receive the benefits of the BH2O program:

  • A 43% discount on charges for water and sewer usage
  • A waiver of Bay Restoration and Storm Water Remediation fees
  • This discount will reduce a “typical” residential water bill by about $40, but each customer’s bill is different based on water consumption and meter size

How long will the COVID-19 emergency response, no late fees and no shut offs, last?

By law, DPW can no longer shut off residential water services.  The “no late fees” policy will continue as long as Maryland is in a State of Emergency.

How do I know if I am eligible for the Emergency COVID-19 Discount program?

You are eligible for the discount if:

  • You have been approved for unemployment benefits since March 18, 2020
  • You are the water bill account holder

Is the Emergency COVID-19 Water Discount program an additional discount to the BH2O program?

No, BH2O is the city’s water discount program. If you are eligible for the Emergency COVID-19 Water Discount program (see previous question) and complete the BH2O application, you will be enrolled in BH2O for one year.

Why is March 18, 2020 important?

The discount is part of the city’s emergency response to the coronavirus pandemic and on March 18, 2020, Baltimore City Mayor Bernard C. “Jack” Young declared a state of emergency in the city.

If I was approved for unemployment before March 18, 2020, am I still eligible for the Emergency COVID-19 Discount program?

No. The eligibility window for the Emergency COVID-19 Discount program runs from March 18, 2020 until 90 days after the current state of emergency is lifted or December 31, 2020, whichever comes first. To be eligible for the program, water account holders must have filed for unemployment on or after March 18, 2020.

But, while you may not be eligible for the Emergency COVID-19 Discount program due to the unemployment requirements, you may be eligible for BH2O, the city’s water assistance program. You can apply for BH2O:

  • Online at baltimorecity.gov/BH20or bmorechildren.com/BH2O
  • By downloading an application

How do I enroll in the Emergency COVID-19 Discount program?

To receive the discount, eligible water account holders must complete a BH2O application:

  • Online at baltimorecity.gov/BH20or bmorechildren.com/BH2O
  • By downloading an application

What documents must I submit with my application?

Required documents depend upon your household. In general, the BH2O application requires the applicant’s photo, water bill, applicant’s unemployment determination/award letter and documentation of all household member’s income received in the last 30 days. Please plan to upload your required documents to ensure your application is processed as soon as possible.

Can I just go to my local Community Action Partnership (CAP) Center to apply?

Not at this time. All CAP centers are closed during the coronavirus pandemic. But you can call the DPW Customer Service and Support Division at 410-396-5398 or email BCCAPBH2O@baltimorecity.gov to have an application mailed to you  or to request program information.

How can I find out if you have received my application?

Email your request, including your account number, to BCCAPBH2O@baltimorecity.gov to find out if your application was received.

 When and how will I hear if my application was approved or denied?

If your application is approved, you will see the discount on your bill within two billing cycles of application approval and enrollment. If your application was not approved, you will receive a denial letter in the mail.

Once I am approved, how soon will I receive the discount?

Applicants who are approved will see the discount on their bill within two billing cycles of application approval and enrollment.

Once I am approved, how long will the discount last?

The discount lasts for one year.

If my name is not on my water bill and my landlord’s name is, how do I get my name on it so I can get the discount?

Your landlord can request to add a tenant’s name to the water account by:

I am currently enrolled in BH2O.  Do I have to reapply to continue receiving the benefit next year?

No. The city will bypass the annual verification process this year as part of its COVID-19 emergency response, allowing you to automatically remain in the program for the coming year.

 

How do I apply for unemployment?

If you need assistance applying for unemployment, please call

  • 410-949-0022 for information
  • 410-853-1600 to file an unemployment claim
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