Bureau of Water and Wastewater Mr. Jay Sakai, Acting Head Introduction and Key Contacts

Reporting Period:
January 1, 2001 to December 31, 2001

Welcome to the City of Baltimore’s Bureau of Water and Wastewater’s Water Quality Report.  The City’s water system has a rich history and legacy of providing the highest quality drinking water to its consumers.  The Water System’s consumers include over 1,800,000 individuals and numerous businesses, industries and institutions in Baltimore City, Baltimore County, Howard County, and Anne Arundel County.  In addition, the City provides raw water supplies to Harford County and Carroll County.  The City’s water system is the largest in the State of Maryland and one of the largest in the Country.

The organizational structure that includes the water treatment, water pumping and water quality laboratory functions of the Bureau of Water and Wastewater is shown below.

Key Contacts:

To make it easier for city residents to access City services, Baltimore city recently activated the innovative 311 One-Call Center. The center will be manned 24-hours a day, 7-days a week and provide approximately 300 preprogrammed service categories intended to provide uniform assistance. Under this program, service requests will be delivered directly to the field and thereafter tracked to ensure follow-up.

County residents should call 410-396-5352 to take advantage of this same service.

We in the City government recognize Baltimore's citizens as our customers and responding to requests for service and assistance embodies one of our primary missions.

So remember, to get City service - any City service - Call 311.