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Municipal Telephone Directory

INSTRUCTIONS AND GENERAL INFORMATION

The departments, bureaus, and agencies listed on the inside front cover of this book are served by a consolidated telephone system called CENTREX. This system provides Direct-Inward-Dialing. Each extension is used like a private business line to call directly to the appropriate City office using 5-digit dialing.

ORDERING TELEPHONE SERVICES

To request any additional service, moves of equipment or lines, or changes and deletions of services, a Telephone Service Request form (#28-1308-5013) must be submitted to the Municipal Telephone Exchange in a timely manner. Requests for immediate services, changes and/or verbal requests should be planned in advance or they may not be honored. Consult the Administrative Manual (507-1) for additional information.

TELEPHONE SERVICES

City Hall Operator Supervisor......................................................................................................6-1903

Moves, Adds, Changes, Directories, Billing information, etc............................................6-4926

Repair of Lines and Equipment...................................................................................................6-4928

Annoying (Obscene and Threatening) Calls ..........................................................................6-4928

ORDERING TELEPHONE DIRECTORIES

Printed Telephone Directories will no longer be supplied.  However, from this online version of the Municipal Telephone Directory, you may print a full directory, or just a specific agency.  Click “Individuals” and search the “Dept Code” for your desired Agency.  Then click on the  icon to produce a pdf file of your search results.

USE OF OFFICIAL TELEPHONES FOR PERSONAL BUSINESS

City telephones, pagers and cellular phones are not to be used by employees for personal use, except in emergencies. Pay telephones located in various buildings should be used for personal calls. All agency and bureau heads are expected to cooperate in securing strict compliance with this rule. Each person having a telephone on his/her desk is responsible for its proper use.

TO PLACE A CALL FROM A CENTREX NUMBER TO ANOTHER CENTREX NUMBER

City Centrex numbers in area code “410” begin with “396, 545, 361”. City Centrex numbers in the area code of “443” begin with “984”. To dial a number listed in this directory, you only need to dial the last five digits. Example: 6-3100 (Note: the Police Department “396” numbers are on a separate Centrex system. See internal dialing instructions).

TO PLACE A LONG DISTANCE CALL FROM UNRESTRICTED CENTREX TELEPHONE LINES

Dial “9”. Then, dial “1” + Area Code + the telephone number.

THREE-WAY CONFERENCING

To conference with one caller on, depress the “LINK” button for a second dial tone, then dial the number desired. When answered, depress the “LINK” button once again and begin your three-way conversation.

CONFERENCE CALL (5 OR MORE PARTICIPANTS)

Dial “6-3100” for the operator. Advise the City Hall Operator that you require a conference call. Remember to call the operator in advance of your planned date for a conference call.  Conference bridges can hold 50 participants for a maximum length of 4 hours.

TO TRANSFER A CALL

Any local or long distance call may be transferred either by yourself or by the City Hall Operator. Depress the “LINK” button once. You will hear a beep and a second dial tone. Dial the 5 digit Centrex number or “6-3100” for the City Hall Operator. When the call is answered, announce the call and hang-up.

DIALING INSTRUCTIONS TO AGENCIES NOT ON CITY CENTREX

Do not dial “9”. Instead, dial the proper access code below and, without waiting for another dial tone, dial the extension number.

WHEN DIALING THE FOLLOWING AGENCY FROM CITY CENTREX:

AGENCY DIAL

Police Department “15” plus extension.

INFORMATION

For Centrex numbers, first check this directory. If the number is not listed, dial “6-3100” for the City Hall Operator. For non-Centrex numbers, check the Verizon White or Yellow Pages Directory.

CITY EMPLOYEE DEDICATED HOT LINE (410) 361-9200

BUSY VERIFICATION AND INTERRUPTION

For Centrex numbers dial “6-3100” and request the supervising City Hall Operator to verify a busy condition or interrupt a Centrex line if your call is an emergency.

For non-Centrex numbers, dial “9-0” for the Verizon operator. Note: Calling a Verizon operator will result in a charge being made against your Centrex number, per call.

 

 

 

TELEPHONE SETS AND TELEPHONE LINE REPAIRS – PLEASE CALL 6-4928

Normal repairs are not directly charged to the agencies and will be performed during normal city business hours unless otherwise requested. Repairs that are not associated with normal “wear and tear” may be billed.

When you call the Municipal Telephone Exchange 24-hour repair line at 6-4928, please be prepared to answer the following questions:

1. What is the telephone number in trouble (or involved)?

2. What is the “SID” number? (your intercom number)

3. What is the problem with the telephone service/set(s)?

4. Where is the telephone service located?

• Agency name and address

• Room or floor

• Hours of access

• Contact name and phone number

Once the repair request has been taken, you will be given a Repair Order Number. Refer to this number for any additional information regarding that repair request.

OBSCENE OR THREATENING PHONE CALLS

1. After you hang up, pick up the same line and dial “*57”, which will activate Verizon’s “Call Trace”. Wait for confirmation from the telephone computer (NOTE: *57 may ring several times before giving confirmation). For each *57 call, Verizon bills a $1.00 charge to your line.

2. Report calls to the Police (Dial “9+911”).

3. You must then call the Municipal Telephone Exchange repair line (6-4928) and file a report, including the case number. The MTE will then authorize Verizon to release information to the Police. If necessary, Verizon will call you back with further instructions.

*The Police Department will handle all obscene/harassing threatening/terrorist calls.

ASSISTANCE CALLS

When dialing from a Centrex number, you must dial the following. Remember to always give your name, extension number, building address and room number.

EMERGENCIES

AMBULANCE...........................................................................................................9+9-1-1

FIRE.........................................................................................................................9+9-1-1

POLICE (emergency)...............................................................................................9+9-1-1

POLICE (non-emergency)........................................................................................9+3-1-1

BUILDINGS (during normal working hours)..............................................................6-1791

(after normal working hours)...................................................................................6-3100

WATCHDESKS:

BENTON BUILDING...................................................................................................6-1791

CITY HALL..................................................................................................................6-4924

COURT HOUSE EAST (Calvert Street entrance).........................................................6-5736

(Guilford Street garage entrance).............................................................................6-1152

MITCHELL COURT HOUSE..........................................................................................6-5121

MUNICIPAL BUILDING

ABEL WOLMAN (during normal working hours)........................................................6-3712

(after normal working hours).....................................................................................6-1272

WAXTER CENTER........................................................................................................6-1333

Catherine E. Pugh, Mayor Catherine E. Pugh, Mayor
City Hall, Room 250
100 N. Holliday Street
Baltimore, Maryland 21202
Phone (410) 396-3835
Fax (410) 576-9425

Email The Mayor